VIU by HUB (coming soon)

VIU by HUB (coming soon)

VIU by HUB (coming soon)

The technical support form on the Nexus page reported significant feedback from users looking for information on how to sync their external policies, and I was tasked with designing a solution to resolve this problem. My objective was to provide users with instruction for accomplishing account dashboard specific tasks (e.g., importing policies, updating policies, etc).

Nov 18, 2024

CLIENT

HUB International

CLIENT

HUB International

CLIENT

HUB International

Role

UX Researcher

Role

UX Researcher

Role

UX Researcher

Team

Product Manager, Engineers

Team

Product Manager, Engineers

Team

Product Manager, Engineers

Full Case Study Coming Soon

Full Case Study Coming Soon

Full Case Study Coming Soon

But while you wait, here's a brief context and overview.

Context: From the technical support form, I was able to gather a list of use cases users found challenging to accomplish.

Overview: After conducting a thorough search of all the established features that provided instructions for users, I noted the pros and cons of each, the technical cost of implementation, as well as how each feature might look and function when implemented in the specific use cases we were looking at.

But while you wait, here's a brief context and overview.

Context: From the technical support form, I was able to gather a list of use cases users found challenging to accomplish.

Overview: After conducting a thorough search of all the established features that provided instructions for users, I noted the pros and cons of each, the technical cost of implementation, as well as how each feature might look and function when implemented in the specific use cases we were looking at.

But while you wait, here's a brief context and overview.

Context: From the technical support form, I was able to gather a list of use cases users found challenging to accomplish.

Overview: After conducting a thorough search of all the established features that provided instructions for users, I noted the pros and cons of each, the technical cost of implementation, as well as how each feature might look and function when implemented in the specific use cases we were looking at.

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