VIU by HUB (coming soon)

VIU by HUB (coming soon)

VIU by HUB (coming soon)

We received feedback via the technical support form on the Nexus page from users looking for information on how to sync their external policies. Based on this client interaction, we wanted to look at methods for surfacing feature and providing users with instructions on how to use features. This project takes a look at how to provide users with instruction for accomplishing account dashboard specific tasks (e.g., importing policies, updating policies, etc.).

Nov 18, 2024

CLIENT

HUB International

CLIENT

HUB International

CLIENT

HUB International

Role

UX Researcher

Role

UX Researcher

Role

UX Researcher

Service

UX Research, UX Design, UI Design

Service

UX Research, UX Design, UI Design

Service

UX Research, UX Design, UI Design

Full Case Study Coming Soon

Full Case Study Coming Soon

Full Case Study Coming Soon

But while you wait, here's a brief context and overview.

Context: From the technical support form, I was able to gather a list of use cases users found challenging to accomplish.

Overview: After conducting a thorough search of all the established features that provided instructions for users, I noted the pros and cons of each, the technical cost of implementation, as well as how each feature might look and function when implemented in the specific use cases we were looking at.

But while you wait, here's a brief context and overview.

Context: From the technical support form, I was able to gather a list of use cases users found challenging to accomplish.

Overview: After conducting a thorough search of all the established features that provided instructions for users, I noted the pros and cons of each, the technical cost of implementation, as well as how each feature might look and function when implemented in the specific use cases we were looking at.

But while you wait, here's a brief context and overview.

Context: From the technical support form, I was able to gather a list of use cases users found challenging to accomplish.

Overview: After conducting a thorough search of all the established features that provided instructions for users, I noted the pros and cons of each, the technical cost of implementation, as well as how each feature might look and function when implemented in the specific use cases we were looking at.

Work with me